PRIVACY STATEMENT AND TERMS OF USE OF A WEBSITE

1. Terms of use

These terms of use apply to the website www.healthcotes.ca (hereinafter the” Site ”) from Côté Santé Group Inc. (hereinafter” Health side ”).

Your access to and use of the Site are governed by the following terms of use, including any additional documents and/or conditions to which they expressly refer (hereinafter collectively the “” Terms of use ”). The Terms of Use therefore constitute an agreement between the user of the Site and the resulting services and Côté Santé.

By browsing or using the Site, you agree to be bound by and comply with the Terms of Use. Côté Santé reserves the right to modify the Terms of Use at any time and without notice, in which case the amended version will become applicable immediately.

2. Confidentiality and security

The Terms of Use complement the Personal Information Protection Policy by Côté Santé and by browsing or using the Site, you acknowledge that you have read it and that you agree with the terms of it.

Respecting your privacy and professional secrecy is of the utmost importance and we make every effort to maintain the confidentiality of the information we hold about our customers, in particular the personal information provided to us.

However, Côté Santé cannot ensure the complete protection of personal information transmitted to it through the Site and cannot be held responsible for the violation of the confidentiality settings or protection devices integrated into the Site. Therefore, you assume all risks associated with the use of the Site, the transmission of data or information, personal or not, via the Site, the downloading of documents or images from it, or the use of hypertext links available on the Site, if applicable.

Côté Santé reserves the right, at its sole discretion and without prior notice, to take appropriate measures, including, but not limited to, reporting to law enforcement or regulatory authorities. Côté Santé may also suspend access to all or part of the Site for any reason whatsoever, including, but not limited to, a violation of these Terms of Use.

3. Interactivity

Your personal information as defined and identified in our Privacy policy may be collected through the interactivity that can be established between you and the Site. This information is collected by the following means:

• Online payment
• Credit card
• Personal address
• “Contact us” section
• “First name” box
• “Name” box
• “Email” box
• “Phone” box
• “Message” box

We use the information collected in this way for the following purposes:

• Verify your identity
• Offer you the required services
• Determine which products, services and treatments are appropriate for your situation
• Establishing and maintaining contact with you
• Administer your file
• Respond to your requests and questions
• Assess your needs and respond appropriately
• Protect yourself against errors and fraud
• Administer our computer systems
• Administer our website
• Allow participation in surveys, contests, promotions, or other events
• Monitor and investigate incidents and manage claims
• Collect the amounts owed to us and, if necessary, proceed with recovery measures
• Establishing and maintaining our professional and commercial relationships
• Respond to requests sent via our website
• Fulfill our legal, professional and regulatory obligations‍

4. Cookies

The Site uses cookies for its proper functioning and to ensure a personalized experience. By visiting this site, you consent to the use of cookies by Côté Santé, although you may refuse them as mentioned below.

a) Description of the cookies used by the Site

It mainly consists of the following information:

• IP address
• Operating system
• Pages visited and requests
• Time and day of connection

The use of such files allows us to achieve the following objectives:

• Improvement of the service and personalized welcome
• Platform user identification

In addition, the Site integrates social media buttons allowing you to share your activity on the Site. Cookies from these social networks are therefore likely to be stored on your computer when you use these features.

These sites have their own privacy policies and general conditions of use that may differ from the site. We invite you to consult the privacy policies and the general conditions of use of these sites.‍

b) Opposition to the use of cookies by the Site

You can oppose the recording of these cookies by configuring your browser software.

If you decide to deactivate cookies, you can then continue browsing the Site, but some features may not be available.

5. Intellectual property

All content on the Site, including its features and functionalities, is the exclusive property of Côté Santé, its licensors or other suppliers, and is protected by the intellectual property laws of Quebec, Canada and other foreign jurisdictions, including, but not limited to, copyright, trademark, patent or other proprietary rights.

Subject to the Terms of Use, you are granted a limited, non-transferable, and non-exclusive license to access the Site, view its content, and use it for personal, non-commercial purposes. These terms of use allow you to download, maintain, and/or print single copies of the content for your personal, non-commercial use, provided you maintain all copyright and other notices on such content, if any. You are prohibited from reproducing or redistributing the articles contained on the Site. You must also comply with any additional requirements regarding the use of any specific content presented on the Site. In the event of a conflict between the terms of a specific license and these terms, the terms of the specific license will prevail.

Any sale, use, reproduction or modification of images, videos, logos, slogans, logos, slogans, slogans, texts, opinions or other information available on the Site is strictly prohibited without the prior written authorization of Côté Santé and any such violation constitutes an offense and violation of property rights, which may result in sanctions in accordance with federal and other laws and may result in legal proceedings.‍

6. Important caveats

a) Medical emergency

In the event of a medical emergency, do not use the Site and contact a physician, qualified health professional, or call 911 immediately. Never attempt to self-medicate based on information found on the Site.

b) Lack of medical advice

The general information available on the Site or that may be accessible via hyperlinks is provided for informational purposes only and should in no way be considered as advice, diagnosis, treatment or professional medical care, nor is it intended to replace them.

Each medical situation is unique. It is essential to always consult your doctor or other health professional who is qualified and authorized to practice in your area with any questions regarding the information obtained on the Site and for any medical concerns.

You should rely on professional medical advice and under no circumstances should you delay or avoid a medical consultation based on what you have seen, heard or read on the Site. Only a health professional can confirm the applicability of this information to your situation. Before starting any new treatment, it is essential to consult your doctor or other qualified health professional.

The information available on the Site is not necessarily exhaustive and does not cover all diseases, physical disorders or their treatments.

8. Chat and discussion forums

While the other sections of the Terms of Use apply to chat and discussion forums, this section applies to chat services and discussion forums offered on the Site.

Chat services and discussion forums allow users to communicate directly with Côté Santé representatives or with other users. It is strictly forbidden to use these services for commercial or advertising purposes.

Users should remain cautious about the content of the information they share via these services, especially when it comes to their personal information. Côté Santé does not control the information disseminated by users, who therefore remain entirely responsible for it.

In particular, users should not:

• Download or distribute viruses, malicious code or computer programs harmful to the Site or devices connected to the Site;

• Collect, use, or share personal information about another user without their express consent;

• Post defamatory, hateful, obscene, pornographic, pornographic, threatening, offensive, offensive, invasive, abusive, illegal, rude, aggressive, or otherwise inappropriate content;

• Use these services anonymously;

• Impersonate another person;

• Use another user's login information to access the services;

• In general, use these services in a way that damages the reputation of Côté Santé or the Site.

Côté Santé reserves the right to monitor the content of chat sessions and discussion forums to ensure the quality of the information and services provided, as well as compliance with these terms of use.

In the event of non-compliance with these terms and conditions, Côté Santé may, at its discretion and without notice, remove any comment, information, image, video or hyperlink posted by a user. Côté Santé may also, at its discretion and without notice, restrict or remove a user's access to chat services and discussion forums.

Côté Santé reserves the right to end chat services and discussion forums at any time.

9. Limitation of liability

By using the Site, you acknowledge that:

• Côté Santé, its officers, directors, employees, employees, professionals, professionals, professionals, agents, licensors, as well as their respective successors and assigns, will in no way be liable for damages of any kind whatsoever resulting from the use of it.

• This absence of liability on the part of Côté Santé and the persons identified in the preceding paragraph includes all forms of damage, whether direct or indirect, incidental or consequential, such as loss of profit or business opportunity, medical or personal injury, deaths, deaths, deaths, erroneous diagnoses, erroneous diagnoses, inaccurate information or inadequate treatments that may result from your misuse of the Site.

• The texts, opinions, opinions, information and information expressed or available on the Site, through hyperlinks or email links, are the sole responsibility of their authors and not Côté Santé. The content and hyperlinks on the Site are provided for educational and informational purposes only and should not be construed as expert advice.

10. Site updates

It is important to remember that the information available on the Site is up to date on the date expressly mentioned there or, failing that, on the date of publication and will not necessarily be updated. It is therefore possible that by the time you consult them, the information is no longer up to date.

Thus, although considerable efforts are devoted to the development and updating of the Site, Côté Santé cannot guarantee, explicitly or implicitly, the accuracy, reliability, precision, completeness or validity of the texts, opinions, information and information presented or made available on the Site or via hyperlinks. Any errors detected can be reported to us.

Finally, Côté Santé cannot ensure or guarantee that the files or data available for download from the Internet or the Site will be free of viruses or any other malicious code. You therefore assume full responsibility for the use of the Site, your computer, your Internet connection and the security of your data and personal information.

11. Questions or information

Any questions related to the Site should be sent to info@cotesante .ca, by phone at 1-855-246-9393 or by mail at the following address:

Côté Santé Group Inc.

c/o Ms. Isabelle Côté

355 Greber Boulevard

Gatineau (Quebec) J8T 6H8

12. Jurisdiction and forum

All matters relating to access and use of the Site and its content are governed by the laws in force in the province of Quebec and Canada, regardless of conflict of law rules. Any dispute in connection with the Site and its use shall exclusively be subject to the exclusive jurisdiction of the courts located in the judicial district of Gatineau, Quebec.

12. Cancellation or termination

Côté Santé reserves the right, at its sole discretion, to cancel or revoke your access to the Site, or any part of it, at any time and without notice. In the event of revocation, you are no longer authorized to access the Site or the portion concerned. The restrictions on material downloaded from the Site, as well as the disclaimers and limitations of liability provided in these terms, will remain in effect after such revocation. Côté Santé will not be responsible for this revocation or cancellation to you or any other person.

‍

Last updated: June 16, 2024